If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Customer Care Team
0800 040 7766

customercare@northerngas.co.uk

Connections Team
0800 040 7766

gasconnections@northerngas.co.uk

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766
About us Where we work

We are Northern Gas Networks

We deliver gas to 2.7 million homes and businesses in the North East, Northern Cumbria and much of Yorkshire. That’s around 6.7 million individual customers.

We don’t generate or sell the gas, but we transport it to homes and businesses in our region through a vast network of underground pipes.

In fact, we own and maintain more than 37,000km of gas pipes - enough to stretch from Leeds to Sydney and back again.

We cover large cities like Newcastle, Sunderland, Leeds, York, Hull, and Bradford, and our work extends to rural areas like North Yorkshire and Cumbria.

We provide the region’s gas emergency service – responding rapidly to gas emergencies around the clock. We’re also replacing old gas mains with over 3,800 km of modern new ones, so the communities we serve receive a safe and reliable gas supply for generations to come.

We value our community

Everything we do is focused on keeping our customers safe and warm, our colleagues healthy and inspired and delivering outstanding, sustainable value ensuring that we lead the way in establishing a fairer, greener future for all our Northern communities.

We translate this into a unique set of values that reflect and reinforce our culture:

  • Trailblazing: We’re putting people first and championing collaborative thinking and revolutionary practices every step of the way.
  • Intellectually curious: We believe in the power of combining intelligence, experience and curiosity to deliver innovative, invigorating, future proof and sustainable ideas.
  • Community focused: We’re loyal, supportive and respectful towards one another and the community we live and work in
  • Empowered: We encourage individuality, teamwork, passion, courage, new experiences, growth and change
  • Heartfelt: We want everyone to be recognised for their passionate, proud and heartfelt desire to do their very best.

Why work for us?

Salary & Bonus

We are a real Living Wage employer, and most roles are eligible to receive bonus. (dependant on role & performance)

Flexible Benefits

A variety of flexible benefits which includes car salary sacrifice, Cycle to Work, purchasing extra holiday, private medical or dental insurance and a discount scheme for everyday shopping.

Pension Scheme

We offer a great Group Personal Pension, with a match contribution of up to 10%.

Time off

25 days annual leave plus bank holidays with an additional 2 half days leave on Christmas Eve and New Year’s Eve.

Family First thinking

Enhanced family friendly leave – 6 months maternity full pay, 6 weeks paternity leave.

Wellbeing Focus

Access to our Wellbeing Hub and Employee Assistance Programme.

Development Opportunities

We offer an array of development opportunities from early careers into senior leadership.

Community Engagement

All colleagues receive 2 volunteering days per year, and are encouraged to use them to carry out volunteering work in the local community.

Colleague Communities

We have established Colleague Communities where colleagues are able to share thoughts, feel represented and influence organisational change.

Future of Energy

Alongside our day-to-day work, we are working hard to prepare for a greener future where we can continue to deliver reliable and affordable energy for customers, whilst helping the UK to meet strict decarbonisation targets.

Through our exciting hydrogen programme we are exploring the feasibility of converting the existing gas network to hydrogen .

Apprenticeships

Each year a number of apprentices join our business across a variety of roles, from engineering and innovation, to finance and business administration. Our apprentices have a really important part to play at NGN and are supported by internal and external learning opportunities. Training is both on the on-the-job learning from experienced mentors and in classrooms through local college or providers. We value the new ideas and energy our apprentices bring - they help us challenge our thinking whilst learning at pace and getting stuck into a variety of different roles and projects!

Wellbeing

The health and wellbeing of our colleagues is very important to us. That’s why we provide our colleagues and their direct families with access to a 24/7 Employee Assistance Programme, providing a variety of resources to help support wellbeing, including confidential counselling. In addition we have a team of Wellbeing Champions located across our network, a Wellbeing Hub which provides a wealth of information on how to improve mental and physical health, and a self-help portal for musculoskeletal health.